Support Center

Frequently asked questions and their answers

Step 1: Start Nutrium

Start Nutrium 

Step 2: Create Users

Only use the Admin account for the creation of new users, that is, both for yourself and co-workers. Do not use the Admin account for nutrition calculations. To create new accounts, follow these steps:

  1. Log in as Admin
  2. In the menu “Administer” choose “User Accounts”.
  3. Add yourself as user and later co-workers as well.
  4. Choose your own usernames and passwords.

Step 3: Filter Product List

As Admin you can also filter the products you would like to see when using Nutrium. Follow these steps:

  1. Log in as Admin
  2. In the menu “Administer” choose “Nutritional products”
  3. Select and mark the products that you do not wish to see as non-active so that you do not have to see them later on in your drop-down menus.

Step 4: Log-in to your personal user

  1. Log out from Admin 
  2. Log in on a normal user account (not Admin) to perform nutrition calculations and follow nutrition and growth over time.

Now you are all set! 

Step 5: Watch tutorial on how to get started

Online tutorials will come shortly.

Nutrium does not start. What can I do?

Do other websites work? Try google.com or your local newspaper

Contact us at:

Mail: info@trients.se

Phone: +46 761182623

Rådhusesplanaden 6 F
903 28 Umeå, Sweden

Contact your local IT support. Tell them that the internet (wifi) is down and that you can not reach the nutrium website internally.

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Empty tab. Edit page to add content here.
Empty tab. Edit page to add content here.

Nutrium requires Java or AdoptOpenJDK8 in order to run. Most likely, you need to install one of them. 

  1. Check if you have Java installed.
    1. You can check if you have  Java installed on your computer by clicking here.
  2. If you have Java installed, please see the tab “Nutrium does not start. What can I do?" above. 
  3. If you do not have Java installed, you have two options. Install Java ( may cost money) or install AdopOpenJDK8(Free).
    1. Please see the tab “Java/AdoptOpenJDK8" in the left hand menu.

I can not start Nutrium. What do I do?

Nutrium requires Java or AdoptOpenJDK8 in order to run. Most likely, you need to install one of them. 

  1. Check if you have Java installed.
    1. You can check if you have  Java installed on your computer by clicking here.
  2. If you have Java installed, please see the tab “Nutrium does not start. What can I do?" above. 
  3. If you do not have Java installed, you have two options. Install Java ( may cost money) or install AdopOpenJDK8(Free).
    1. Please see the tab “Java/AdoptOpenJDK8" in the left hand menu.

How do I create a new user?

  1. Log in as Admin
  2. In the menu “Administer” choose “User Accounts”.
  3. Add yourself as user and later co-workers as well.
  4. Choose your own usernames and passwords.

Can I change reference?

  1. Log in as Admin
  2. Select Manage
  3. Select Settings
  4. Select the references of your liking in the drop down bars.

I forgot my password. How do I get a new one?

  1. Log in as Admin
  2. Select Manage 
  3. Select User accounts
  4. Select the user
  5. Change the password and press Change

Does Nutrium have Fenton or INtergrowth?

Yes, and it is possible to add additional referenses of your choice. Feel free to contact us here.

How do I delete a user?

  1.  Log in as Admin
  2.  Select Manage 
  3. Select User accounts
  4. Select the User in the list on screen 
  5.  Press Delete

Is it possible to connect to my local pharmacy?

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How to customize apperance of milk donator ID

1 Log in as admin

2 Select manage

3 Select settings

4 Checkmark the box called " Use pooled bank milk"

5 Press Ok

How do I deactivate products in the products list

1 Log in as admin

2 Select manage

3 Select Nutrient products

4 Select the specific product 

5 Change the active status from Yes to No

6 Repeat for each product you wish to hide

7 Press Ok

8 To show hidden products select the box  “Show also inactivated products"

9 Press Ok

Contact us at:

Mail: info@trients.se

Phone: +46 761182623

Rådhusesplanaden 6 F
903 28 Umeå, Sweden

Open hours: 08.00-17.00 Central European Time (CET)

  1. Log in as Admin
  2. Select Manage
  3. Select Settings
  4. Choose your preferred ID format
  1. Log in as Admin
  2. Select Manage
  3. Select Settings
  4. Choose your preferred daily fluid breakpoint

System requirements:

  1. Java 1.8. We recommend Java 1.8.241. To access Java without license fees, we recommend AdoptOpenJDK8, version 1.8.241
  2. 512MB working memory or more is recommended.
  3. Windows XP or later.
  4. Supports all the most popular browsers; Chrome, Firefox, Explorer etc.
  5. Works on both PC and Mac.

Information for your IT-Department:

  1. Connections are made to www.nutrium.se, server.nutrium.se and 81.94.162.28.
  2. The jnlp and jar files used should not be cached, but managed by Java Webstart and a cache on the local computer.
  3. Communication is via HTTP on port 80 and HTTPS on port 443 with HTTP 1.1 (HTTP 1.0 is simulated for best compatibility with proxy servers).
  4. The first time Nutrium is started, a certificate signed by Nutrium must be accepted in order for the program to run correctly.

This is a first take on the requirements.

Server requirements:

  1. Linux or Windows server
  2. MySQL server
  3. Tomcat [1]
  4. Java needed

After the operating system is installed, the following requirements needs to be met:

Specifications:

  1. RAM: At least 2 GB free space
  2. Disk: At least 10GB free space
  3. Firewall opened for access by remote host (on our network) to port 443 (HTTPS)
  4. HTTPS certificate (and a DNS record for the machine) for the application download (the client will download from the server)
  5. Firewall opening to se:443 for statistics uploading and quality assurance.

Other requirements:

  1. Backup: you will handle the backups.
  2. Updates: you will handle the updates of everything except the application
  3. Logfiles will be stored in local text files
  4. There will be no integration with AD or LDAP at this stage

If you prefer, we would not mind having the MySQL server separate if that makes backups and auditing easier for you. All sensitive data is stored in the DB. The application server itself only needs backups once in a while to be easier to set up again.

System requirements:

  1. Java SE 6 update 4 or later
  2. 512MB working memory or more is recommended
  3. Windows XP or later.
  4. Supports all known browsers; Chrome, Firefox, Explorer etc.
  5. Works on both PC and Mac.

[1] Tomcat needs to be set up with the certificates for HTTPS and running on port 443, or a reverse proxy (Apache/Nginx/IIS) installed and configured.


Contact

info@trients.se

+46 761182623

Rådhusesplanaden 6 F
903 28 Umeå, Sweden

Nutrium requires either Java or AdoptOpenJDK8 to run. Some versions of Java can cost money while AdoptOpenJDK8 is free. Please see next tab for how to install AdoptOpenJDK8. 

How to check Java version and install Java

  1. Check if you have  Java installed on your computer by clicking here.
  2. If you do not have Java installed you can download it here.

How to install AdoptOpenJDK8 and run Nutrium

The instructions are for Windows 10.

Download AdoptOpenJDK8

Go to https://adoptopenjdk.net/

Under “Download for Windows x64”:

  1. Choose a version: OpenJDK 8 (LTS)
  2. Choose a JVM: HotSpot

Click the button “Latest release”, save the file (.msi).

Install AdoptOpenJDK8

Run the install file you just downloaded.

At step “Custom Setup”, enable “IcedTea-Web” (which includes Java Web Start).

Start Nutrium

Go to www.nutrium.se, and start Nutrium via the link/button “Starta Nutrium” (jnlp-file will be downloaded)

Run the downloaded file, nutrium-sv_SE.jnlp , by right-clicking and selecting “Open with…” in the menu.

Click “More apps”, then scroll to the bottom and click “Look for another app on this PC”.

The path to AdoptOpenJDK8 Java Web Start depends on where the user chose to install it, and the exact version that was downloaded, but should be something like:

C:Program FilesAdoptOpenJDKjdk-8.0.232.09-hotspotbinjavaws.exe

The last part, binjavaws.exe, should be the same.

Now, Nutrium should start.


There might be a warning when starting:

.           

Click “Yes”.

Contact Support

Open Hours

08.00-17.00 Central European Time (CET)